OMG Casino Privacy Policy – Your information is completely safe with us

OMG Casino (https://omgcasino.app) takes your personal privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

By creating an account or using any of our services on OMG Casino, you agree to this Privacy Policy. We believe your data belongs to you, and protecting it is our responsibility.

Our Privacy Policy is built in accordance with the European GDPR (General Data Protection Regulation) and international data protection standards, presented here in full for our users in Bangladesh.

OMG Casino collects two types of information from you — what you provide directly, and what is collected automatically as you use the platform.

Information Provided Directly:

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, and current residential address.
• Account Information: Username, password (stored in encrypted form).
• KYC Documents: A copy of your national ID, passport, or driving licence.
• Payment Information: Mobile Pay/Nagad number (we do not store the full details — used for verification purposes only).

Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• Time of site visits and pages viewed.
• Gaming activity and betting history.
• Information collected through cookies and similar tracking technologies.

OMG Casino uses your data only for specific, legitimate purposes. We never use your information unnecessarily.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposit and withdrawal requests.
• Customer Support: To respond to your complaints and queries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with directives from regulatory authorities.
• Responsible Gambling: To monitor your gaming behaviour and help identify signs of potential addiction.
• Marketing (with your consent): To keep you informed about relevant offers and promotions.

Omg casino does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal or regulatory requirements.

• Account Information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years, in compliance with anti-money laundering laws.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 2 years for dispute resolution and security purposes.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

OMG Casino does not sell or rent your personal information to third parties for commercial purposes. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Necessary information is shared with payment providers such as Mobile Pay or Nagad to process your transactions.
• Identity Verification Services: With licensed third-party verification services for the KYC process.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Fraud Prevention: For verification against industry-related blacklist databases.

All third parties are contractually bound to uphold OMG Casino's privacy standards and may not use your information for any other purpose.

The omg casino website uses cookies and similar technologies to enhance your experience and ensure the security of the platform.

Types of cookies we use:

• Essential Cookies: Required to run core site functions — such as login sessions and language preferences. These cannot be disabled.
• Performance Cookies: To analyze how the site is being used — this helps us improve our services.
• Functional Cookies: To remember your preferences, such as language or display settings.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some OMG Casino features.

OMG Casino uses industry-leading technical measures to keep your information secure.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit encryption.
• Data Encryption: Sensitive data stored (passwords, payment details) is kept in encrypted form.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Independent third parties regularly audit our systems for security vulnerabilities.
• Staff Training: Staff with access to customer data undergo strict confidentiality training.
• Two-Factor Authentication (2FA): 2FA is available to help keep your account secure.

As an OMG Casino member, you have the following rights over your personal information:

To exercise any of your rights, email us at: privacy@omgcasino.app

All OMG Casino services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If a minor has registered an account by mistake and we identify this, the account and all associated data will be deleted immediately.

If you suspect an account has been opened in your child's name, please contact our support team immediately.

OMG Casino may update this Privacy Policy from time to time as needed. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

For significant changes, advance notice will be sent to your registered email address. Continued use of the site after any changes constitutes your acceptance of the updated policy.

Contact us for any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

• Privacy Email: privacy@omgcasino.app
• General Support: support@omgcasino.app
• Live Chat: Bottom right corner of the website (available in Bengali 24/7)

For privacy-related complaints, we aim to respond within 7 business days. Complex matters may take up to 30 business days.